Disclaimer and Privacy Policy

General Disclaimer

None of the information contained in this website is intended as a substitute for expert medical advice.  The European Scientific Cooperative on Phytotherapy (ESCOP) Ltd. will not accept legal responsibility for any health problem that results from the use of the materials or scientific information contained on the website, or in any of its downloadable content.

ESCOP Privacy Notice

In this Privacy Notice we set out how we collect, manage and protect your personal information. We also set out the rights you have to control and manage the personal information that we hold about you.

As you read this Privacy Notice, please keep in mind that it applies to ESCOP business activities across the European Economic Area (EEA).

We have tried to keep this Privacy Notice as simple as possible. If you have any questions after reading this document, please contact us at the email address at the end of this Notice.


What is Personal information and what do we collect?

Personal information is information that does or may identify you.

You do not have to share your personal information with us, but if you choose not to, we may not be able to provide you with our products and services, or answer any questions you may have asked us.

We may collect your personal information from a variety of sources.

These include the Personal information you provide to us directly, such as:

  • the information you provide when you place an order;
  • when you subscribe to one of our services;
  • when you complete a survey;
  • personal information contained within any enquiry.

Personal data that includes information about your health or ethnicity is classified as ‘sensitive information’. ESCOP does not collect or use this type of information.


Information collected automatically

We receive and store personal information automatically. However we do not use cookies and tracking technologies to obtain personal information when your web browser accesses our websites. Neither do we collect your IP address, device ID, location data, computer and connection information such as browser type and version, time zone setting, browser plug-in types and versions, or operating systems.

We do not use your data to produce marketing profiles nor other techniques to track your use of our website. Any analytical data retrieved from website use, including from Google analytics, is totally anonymous.


Personal information from other sources

We do not collect personal data from other sources including from our own Member Society registers. Nor do we monitor your use of any other site linked to ESCOP.


How we use your personal information

We only collect, process and disclose your personal information for specific and limited purposes. These include:

  • to administer any order you have placed with us;
  • to answer any inquiry you may send to us;
  • (if you have consented): to provide you with information about ESCOP products and offers that we believe will interest you;
  • (if you have consented): to send you ESCOP newsletters or other services.


How we share your personal information

We do not sell your personal information to any third party.

We share your personal information internally within ESCOP and with selected third parties in the following circumstances:

  • to couriers who ship offline products you may have ordered;
  • with payment processors who administer secure payment options;
  • when we are legally required to disclose it; this includes:
  • to comply with a legal obligation
  • at the request of governmental authorities conducting an investigation
  • to detect and protect against fraud, or any technical or security vulnerabilities
  • to respond to an emergency situation.


How we protect your personal data

We take every effort to protect your personal information from misuse, interference, loss, unauthorized access, modification or disclosure. Access to your personal information is only permitted among our employees and company officers on a need- to-know basis.

Our measures include investing in appropriate IT security and implementing access controls.  Digital records will only be transferred to hard copies to generate labels for couriers where required so there are no physical files that may be accessed. We do not use personal data for accounting purposes or to pass on to auditors or any other review bodies.


How long do we keep your personal information?

We will keep your personal information for as long as we need for the purpose it is being processed for. For example, where you have purchased one of our products online, we will keep your personal information related to the purchase so we can perform the specific contract you have entered. After which, we will keep the personal information for a period which enables us to handle or respond to any complaints, queries or concerns relating to the purchase. This will be for no longer than 3 years.


Your rights as a data subject

This is a summary of your rights relating to the personal information we hold about you.

The right to be informed. You have the right to be provided with clear, transparent and easily understandable information about how we use your personal information and your rights. Therefore, we’re providing you with the information in this Notice.

The right to access and rectification. You have the right to access, correct or update your personal information at any time. We understand the importance of this and should you want to exercise your rights, please contact us as set out below.

The right to data portability. The personal information you have provided us with is portable. This means it can be moved, copied or transmitted electronically under certain circumstances at your request.

The right to be forgotten. Under certain circumstances, you have the right to request that we delete your personal information. If you wish to delete the personal information we hold about you, please let us know and we will take reasonable steps to respond to your request in accordance with legal requirements. If the personal data we collect is no longer needed for any purposes and we are not required by law to retain it, we will do what we can to delete, destroy or permanently de-identify it.

The right to restrict processing. Under certain circumstances, you have the right to object to certain types of processing, including processing for direct marketing (i.e. receiving emails from us notifying you or being contacted with potential opportunities).

The right to lodge a complaint with a supervisory authority. You have the right to lodge a complaint directly with any local Supervisory Authority about how we process our personal information.

The right to withdraw consent. If you have given your consent to anything we do with your personal information, you have the right to withdraw your consent at any time by contacting the at the email address below.

Rights related to automated decision-making. You have the right not to be subject to any decision which is based solely on automated processing in certain circumstances.


Contact information

If you wish to contact us about your personal information, including where you wish to withdraw consent or restrict certain processing activities, please email secretariat@escop.com.

We will update this privacy Notice from time to time to reflect feedback and changes to our products or services.


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